Screwfix Employee Reviews for Customer Service Supervisor

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Sue Harries, director of ecommerce, tells Dominique Corlett why this channel works so well for its customer base and how the rest of the Kingfisher Group is learning from its experience. If mobile is the future of ecommerce, then the Kingfisher Group has a handy secret weapon tucked into its tool belt. In recent years, trade counter business Screwfix has received massive investment in its mobile platform and the strategy is paying off. So pleased is Kingfisher with the Screwfix mobile platform that it is adapting it to be rolled out to the rest of the group.

Dealing with a customer base of tradespeople who are often working on site with a mobile phones in their pockets, but far from access to a desktop computer, has given Screwfix a head start in mobile development, with option trade uk screwfix contact number company aware for a long time of the importance of exploiting this channel. Our customers are busy tradespeople, time is money to them. They require a service that is quick, easy, and enables them to get their jobs done right first time.

So what exactly is it that Screwfix is offering and what does it enable customers to do? First off, its search engine allows customers quickly to find what they are looking for while working within the confines of a small screen.

Simple dropdown menus keep things uncluttered and uncomplicated, offering browsing or search options and useful filters. Choose by brand, product type, head weight, handle type, guarantee or price to take you straight to your list of options.

The platform also allows users to check if a product is in stock at a local store, and option trade uk screwfix contact number click and collect. Click and collect is not only within the same day, but as of last year within one minute. Screwfix also offers free returns and next-day delivery, with its fastest service promising delivery by 10am for orders placed by 7pm the previous night.

For customers within the M25 same-day delivery is available within as little as two hours. So far, so effective, but what of the future? And, according to Harries, they also have lots of ideas about how mobile can help option trade uk screwfix contact number with internal efficiencies. And what about the 2. Is there more that can be done to enhance their shopping experience?

We have some further exciting updates planned for later option trade uk screwfix contact number year. Screwfix is an in-store, direct and online retailer of trade tools, accessories and hardware products. The company retails through hundreds of stores and its eCommerce site, diy. It is a wholly option trade uk screwfix contact number subsidiary of Kingfisher plc. RSCR Screwfix is an in-store, direct and online retailer of trade tools, accessories and hardware products.

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